Refund policy

Last updated: May 7, 2026

At the Rancé US Official Online Boutique, we are committed to offering exceptional customer service and ensuring your satisfaction with every purchase. Please review our return and refund policy below.

Returns

We have a 30-day return policy, which means you have 30 days from the fulfillment date of your order to request a return.

To be eligible for a return, items must be returned in the same condition in which they were received, unused, unopened, with original tags, and in their original packaging. Proof of purchase or receipt is required for all returns.

To initiate a return request, please contact our Customer Care team at:

Email: customerservice@luxelogisticsusa.com

If your return is approved, we will provide return instructions, including the return shipping address and, when applicable, a return shipping label. Returns sent without prior authorization will not be accepted.

For any questions regarding returns, exchanges, or refunds, please contact our Customer Care team at customerservice@luxelogisticsusa.com

Return Review & Store Credit

Please note that any request for replacement shipment, re-order, or resubmitted shipment request may waive eligibility for a monetary refund. In certain cases, store credit may be issued at the discretion of the Rancé Customer Care team following review.

Rancé reserves the right to refuse any return, refund, replacement, or re-shipment request that does not comply with our policy or is deemed inappropriate, excessive, or fraudulent.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us promptly at customerservice@luxelogisticsusa.com so we may evaluate the issue and provide an appropriate resolution.

We may request photographs of the product, packaging, and shipping label to assist with the review process.

Non-Returnable Items

Due to the nature of luxury fragrance, soaps, and personal care products, certain items are not eligible for return, including:

Opened or used fragrances, soaps, or personal care items
Personalized or custom-made products
Final sale items
Gift cards
Products marked as non-returnable at the time of purchase

We also cannot accept returns for products damaged through misuse, improper handling, or normal wear and tear.

If you have questions regarding the eligibility of a specific item, please contact our Customer Care team before initiating a return.

Exchanges

The fastest way to receive a replacement item is to return the eligible item for approval and place a new order separately, subject to product availability.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or denial of your refund.

If approved, refunds will be issued to the original method of payment. Please note that processing times may vary depending on your financial institution or credit card provider.

Original shipping charges, duties, taxes, and handling fees are non-refundable unless the return is due to an error on our part.